Client Context
A telecommunications company operating in 28 countries, facing data fragmentation and compliance risks due to aging infrastructure.
Problem Statement
The existing data warehouse infrastructure was a burning platform. There were 7 physical data warehouses with servers up to 12 years old shared by the 28 countries in which the company operates. The business faced problems such as:
- No real-time data
- Non-standardized data
- Complex data processing
- Poor quality data
- Limited consolidation
- Non-GDPR compliance
Program Objectives
The objective of the Data Transformation program was to address the problem statement by delivering layers 1 to 3 displayed in the diagram below and serve as a foundation for layer 4.
Khadhill’s Role
Serving as Program Manager, Khadhill led the end-to-end execution of a multi-stream transformation program. Our responsibilities included:
- Establishing the governance structure to oversee all workstreams
- Coordinating cross-functional teams across 28 countries
- Managing vendor collaboration and internal dependencies
- Executing a robust communication strategy to engage global stakeholders
- Delivering against a detailed programme roadmap and milestone schedule
Governance Structure
Scope and Deliverables
Program Roadmap
Communication Strategy
Program Challenges
Program Outcomes
